Incorrect Location

Location issues

Monique Le Roux

Last Update 1 個月前

If you hear yourself saying, "My location is not accurate," or "That's not where I am," then this article is for you.

When using the Saleboat Android App, please check that:

  • You have the LATEST version of Saleboat from the Play Store

  • Your device has data or an internet connection

  • You are logged in with your username & password

  • Your device's location is ON

  • Your device's battery is over 30%

  • Power Saving Mode is OFF

When using a browser, please check that:

  • You checked all of the above requirements

  • You have an active internet connection


Saleboat doesn’t have my correct location!

When this happens, your device is at fault. To recalibrate your device's location:


  1. Open Google Maps

  2. Press the locate me button in the bottom right corner

Your device will now have your correct location


Alternatively:

  1. Swipe down from the top of your screen to access the drop-down menu

  2. Ensure the location button is highlighted and indeed active

  3. By continuously pressing the button, you will be redirected to the location options. Ensure your location settings are on high accuracy


Device Location is NOT working!

If this occurs, you may not be able to check into meetings as a result.

  1. Swipe down from the top of your screen to access the drop-down menu

  2. Ensure the location button is highlighted and indeed active

  3. By continuously pressing the button, you will be redirected to the location options. Ensure your location settings are on high accuracy


If you've reached the end of this article, you have checked each point & your problem has not been solved - please send a message to our friendly support crew who will gladly assist you.


You can do this by messaging them via the help button.

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